FAQ
x99 bd FAQ — Account, Deposit, Withdrawal and Cricket Betting
Here you will find detailed answers to the most frequently asked questions about x99 bd. From opening an account and logging in to identity verification (KYC), depositing and withdrawing via bKash or Nagad, bonus conditions, and cricket betting markets — all topics are answered in clear, straightforward language. Read on and find the answers you need quickly.
For ages 21+
bKash · Nagad · Rocket
Bangla and English support
SSL encryption
First Steps
Account and Login
Having trouble registering or logging in to x99 bd? Read the questions below. To understand the full login process, see the x99 bd Login page.
Opening an account at x99 bd is straightforward. Go to the site and enter your mobile number, username, and a password in the registration form. After OTP verification, your account will be active. Note that you must be at least 21 years old to register. Only one account can be created per mobile number.
At x99 bd, usernames must generally consist of English letters and numbers. Passwords should be at least 8 characters long, and including uppercase and lowercase letters, numbers, and a special character improves security. Do not use easily guessable passwords (such as 123456). Never share your password with anyone.
First check that you are entering the correct username and password. Turn off Caps Lock if it is on. If you have forgotten your password, use the "Forgot Password?" option to reset it — an OTP will be sent to your registered mobile number. If you keep failing, contact x99 bd live chat support.
Yes, you can log in to x99 bd from a new device. However, for security purposes, OTP verification may be required on the first login. If you log in on a public or shared device, make sure to log out at the end of the session. It is advised to use only your own device or a trusted network to keep your personal information secure.
No. According to x99 bd's rules, only one account is allowed per person. Opening or operating multiple accounts violates the site's terms and conditions, which may result in both accounts being permanently closed and any balance held being forfeited.
Identity Confirmation
Identity Verification (KYC)
x99 bd verifies identity to ensure secure transactions. Find answers to common questions about the KYC process below.
x99 bd may request KYC verification before a first large withdrawal or when any unusual activity is detected. A verification request may also come when updating account information or after a suspicious login. Completing verification promptly avoids any delays in transactions.
The National ID card (NID) is the most commonly used document for identity verification at x99 bd. A passport or driving licence may also be accepted. Whichever document is submitted, it must not be expired and the photo and name must be clearly visible.
Yes, this is very important. The name registered on your x99 bd account must exactly match the name registered to your bKash, Nagad, or Rocket number. If the names do not match, withdrawals may be held and the verification process becomes more complicated.
If x99 bd rejects your verification documents, first try to understand the reason — a blurry image, a damaged document, or a name mismatch are the main causes. Take a clear, complete photo of the document and submit it again. If the problem continues, inform the support team via live chat and they will help you directly.
While limited withdrawals may be possible, x99 bd recommends completing KYC before making large withdrawals. Having a fully verified account makes the withdrawal process faster and uninterrupted. Not completing KYC on time may cause delays on larger withdrawals in the future.
Withdrawals
Withdrawal Questions
How long does it take to withdraw winnings, and what is the minimum withdrawal amount — answers to these questions are below. x99 bd VIP members receive faster withdrawal benefits.
The minimum withdrawal amount at x99 bd is ৳500. Withdrawal requests below this amount cannot be made. Withdrawals are available via bKash, Nagad, and Rocket — the same minimum limit applies to all three methods.
After a withdrawal request is approved at x99 bd, the money usually arrives in bKash, Nagad, or Rocket within 5 to 30 minutes. However, it may take slightly longer during peak periods or at certain times at night.
In a pending state, processing is usually completed within 5–30 minutes. If it remains pending beyond this time, first confirm whether your KYC is complete and whether the wallet number for the withdrawal is correct. If the issue is still not resolved, contact x99 bd live chat with your reference number.
Yes, but conditions must be met. For example, for the welcome bonus, you must wager 25 times the bonus amount — meaning if you receive a ৳1,200 bonus on a ৳1,000 deposit, a total of ৳30,000 in wagering is required. After the conditions are met, winnings from the bonus can be withdrawn in the normal way.
Yes, at x99 bd withdrawals can only be made to a bKash, Nagad, or Rocket number registered in the player's own name. Sending to someone else's number is not allowed. This rule is in place to prevent fraud and to protect your funds.
Deposits
Making a Deposit
Have questions about depositing money at x99 bd? Every aspect of depositing — including bKash, Nagad, and Rocket — is explained in detail below.
To play slot games at x99 bd, the minimum deposit amount is ৳500. This is the same across all payment methods (bKash, Nagad, Rocket). After depositing, the balance is added instantly and you can play any game.
Go to the Cashier or Deposit section and select bKash. Enter the amount and make the payment to x99 bd's designated bKash merchant number. Once the payment is complete, submit the transaction ID (TrxID) — the balance is usually added within a few minutes.
x99 bd does not charge any processing fee on deposits. However, your mobile wallet operator (bKash, Nagad, or Rocket) may deduct a small charge for Send Money or payment transactions according to their own policies — this is part of the wallet provider's terms.
First wait 5–10 minutes. If it still has not appeared, contact x99 bd live chat with the TrxID or a screenshot of the transaction from your mobile wallet. Providing the correct details will allow the support team to resolve the issue quickly.
Yes, the process is almost identical. Select Nagad in the x99 bd cashier, enter the amount, and make the payment to the designated Nagad number. Once confirmed with the TrxID, the balance will be updated. The minimum deposit of ৳500 also applies to Nagad.
Cricket Betting
BPL and International Matches
Have questions about betting on BPL, the T20 World Cup, or Bangladesh Tigers matches? Find detailed answers below. For a full cricket betting guide, see the cricket betting page.
x99 bd has a wide range of cricket markets — match winner, toss winner, method of first wicket, total runs (over/under), top run scorer, runs in a specific over, series winner, and more. Markets are available for all major tournaments including BPL and the ICC T20 World Cup.
Yes, multi bets (accumulator or parlay) are available at x99 bd. Adding multiple selections together multiplies the total odds. For example: odds of 1.50, 1.70, and 1.80 across three events — the combined odds would be approximately 4.59, so a ৳100 bet could return ৳459, but if even one selection loses, the entire stake is lost.
Yes, live in-play betting is available at x99 bd. Even after a match starts, odds change ball by ball or over by over and new markets open. You have the opportunity to make decisions based on the batting and bowling situation, but since odds change quickly, place your bets carefully.
Decimal odds represent the total return directly. For example: Team A has odds of 1.65 and Team B has odds of 2.30 — if you bet ৳500 on Team B and Team B wins, you receive ৳1,150 (a profit of ৳650); if Team A wins, the full ৳500 is lost. That is: odds × stake = total return.
During the BPL season, extra markets and special promotions are available at x99 bd. Under the x99 bd cricket deposit reward, a 40% bonus (up to ৳6,000) can also be earned during the BPL season. Check the promotions section regularly for current offers.
Still have questions?
If the answers above did not resolve your issue, x99 bd's support team is available seven days a week, twenty-four hours a day. Help is available in both Bangla and English.
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