In responsible gaming,
your protection is our commitment
Betting is entertainment — but when it goes out of control, problems can arise. x99 bd wants you to play with awareness, safely, and enjoyably.
For those aged 21 years or older only
We believe betting is adult entertainment. For this reason, x99 bd follows an age verification process when an account is opened and may request additional identity verification in any case of doubt. If there are children or teenagers in your household, please make sure they cannot access your account.
Our Terms and Conditions contain detailed guidelines on age limits and account use that apply to all members.
Tools to keep yourself protected
x99 bd gives you various features to control the pace and amount of your play. You can activate these settings at any time through live chat.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Session Time Limits
Set a time limit for how long you play in one sitting. Once the set time is up, your account will automatically log out.
Temporary Break
Place your account on a break for a set number of days — from 24 hours up to several weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel you need a long break from betting, choose self-exclusion. Your account can be closed for a period ranging from 6 months to permanently.
Review Gaming History
View your betting history and deposit and withdrawal records at any time. Being aware of your own patterns is the first step in responsible gaming.
Request Direct Support
Submit any request to set limits or place your account on a break via 24/7 live chat. Our team is always ready to help in Bangla.
When do you need to be careful?
There are some common signs that a betting habit may be turning into a problem. If any of the following applies to you, stop and take stock.
Chasing losses
Placing more bets after losing money in order to win it back only makes the situation worse.
Spending beyond your budget
Using money set aside for rent, food, or other essential family expenses for betting is a major warning sign.
Losing track of time
Sitting down to bet and losing hours, and failing to give time to work or family.
Hiding your play
Hiding your betting habit from family or friends is an important warning sign.
x99 bd's responsible commitment
x99 bd is an entertainment platform. Playing here is for enjoyment, not as a guaranteed way to earn extra income. Every bet carries a chance of winning, but an equal chance of losing. Building your playing habits with this in mind is what responsible betting means.
We want every member to enjoy betting within their own means. For this reason, we provide various self-control tools that let you decide for yourself how much time and money to put into betting. To learn about these features, visit our FAQ page.
Betting should never be a way to relieve stress. If you feel you are betting to escape anxiety, loneliness, or low moods, that is a sign of a problem. Stop at that moment and talk to someone — a family member, a friend, or a professional counsellor.
Under our Privacy Policy, your personal information and betting history are kept fully secure. No information is shared with third parties, but if an unusual betting pattern is detected, we may get in touch with you.
Betting should never be done with borrowed money or someone else's funds. Only bet an amount that, if lost, will not cause problems in your daily life. Set a monthly entertainment budget and try not to go beyond it.
Taking a break from betting is a sign of awareness, not weakness. You do not need to give any reason to request self-exclusion or a temporary break — simply let us know via live chat and we will act promptly.
Quick Reminders
- Play for entertainment only
- Set your budget in advance
- Walk away when you lose
- Do not bet with borrowed money
- Give time to your family
- Take a break if you are going over your limits
- Respect the 21+ age limit
Where can you find support?
If you are struggling, do not stay alone. Beyond direct support from x99 bd, help is available through family, friends, and professionals.
x99 bd Live Chat Support
At any time of day or night, our support team is ready to help in Bangla. Let us know about an account break, a limit request, or any concern — we will help without judgement.
Contact by Email
Outside of live chat, you can also request support by email. Our email address is: [email protected] — you will generally receive a reply within a few hours.
Family and Friends
Talk to the people closest to you. Often, those around you notice a problem before you do. Opening up to someone you trust is the first step toward a solution.
Professional Counselling
Getting help from mental health professionals in Bangladesh is now much more accessible than before. Seek advice at a local mental health centre or hospital.
Support Groups
Talking with others who have gone through the same experience can help a great deal. Addiction recovery community groups in Bangladesh are actively working.
Self-Assessment
Ask yourself — is betting harming anything else in my life? Looking for an honest answer is where awareness begins. If you have any concerns, talk to us.