x99 bd Privacy Policy
Your personal information is important to us. This policy explains in detail — what information is collected, how it is used, and what your rights are.
Introduction and Scope
This privacy policy applies to all services on the x99 bd platform. When you visit the x99 bd website, create an account, make a deposit or withdrawal, or play games — we collect certain information from you. This policy clearly explains that collection, storage and use process.
By continuing to use our services, you agree to the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — both documents should be read together. You must be at least 21 years of age and must comply with the applicable laws of Bangladesh.
x99 bd reserves the right to update this policy at any time. If changes are made, they will be published on this page and the "Last Updated" date will change.
What Information We Collect
2.1 — Registration and Identity Information
The information you provide when creating an account is collected:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or other identity document details (during identity verification)
2.2 — Financial Transaction Information
bKash, Nagad and Rocket are used for deposits and withdrawals on our platform. The following information may be collected during these transactions:
- Mobile wallet number and transaction ID
- Deposit and withdrawal amounts and dates
- Transaction status and associated reference numbers
Financial information is stored under strict security protocols and is not shared with any third party for commercial purposes.
2.3 — Usage and Technical Information
When you use the platform, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Pages visited, session duration and click patterns
- Cookie and local storage data
- Referral source (where you came from before reaching the site)
How Collected Information Is Used
x99 bd uses the collected information for the following purposes:
3.1 — Account and Service Management
- Creating, verifying and maintaining your account
- Processing transactions and keeping your balance accurate
- Providing bonuses and promotional offers
- Providing customer support and resolving complaints
3.2 — Security and Fraud Prevention
- Detecting and preventing fraudulent activity
- Controlling multiple accounts and unauthorised access
- Conducting necessary verification processes to prevent money laundering
- Ensuring the overall security of the platform
3.3 — Service Improvement and Personalisation
- Improving platform performance and user experience
- Showing content and offers based on your preferences
- Resolving technical issues and analysing errors
3.4 — Communication
- Sending important account notifications and security alerts
- Sending promotional messages where you have given consent
- Informing you about changes to the policy
Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the x99 bd website. Cookies are small text files stored in your browser.
4.1 — Types of Cookies
- Essential Cookies: Required for login sessions and security; these cannot be disabled.
- Functional Cookies: Remember your language preferences and account settings.
- Analytics Cookies: Used to understand which parts of the platform are used most.
- Marketing Cookies: May be used to show advertisements based on your preferences.
4.2 — Cookie Controls
You can manage cookies from your browser settings. However, please note that disabling essential cookies may cause some important platform features to stop working.
Information Sharing and Disclosure
x99 bd does not sell your personal information to third parties. However, information may be disclosed in the limited circumstances below:
5.1 — Service Provider Partners
To operate the platform, we work with certain trusted service providers — such as payment processors, game software suppliers and technology infrastructure providers. These partners receive only the information needed to perform their specific tasks and are required to follow our privacy standards.
5.2 — Legal Obligations
Information may be disclosed in response to applicable Bangladeshi law, court orders, or legitimate requests from government authorities. Information may also be provided as needed to assist in investigating money laundering, fraud or other unlawful activity.
5.3 — Business Changes
If there is any change in the ownership or structure of x99 bd, the relevant information may be transferred to the new entity. In that case, the terms of this policy will remain in force.
Our Steps to Protect Your Information
x99 bd maintains industry-standard technical and administrative measures to protect your information:
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using industry-standard hashing algorithms
- Automated monitoring systems are in place to detect unusual activity on accounts
- Access to sensitive information is limited to authorised staff only
- Regular security audits and vulnerability assessments are conducted
- Data backup and recovery systems are kept active
Please note, however, that no method of transmission over the internet or electronic storage is 100% secure. We strive to ensure the highest level of protection, but cannot guarantee absolute security.
How Long Your Information Is Stored
Your information is retained for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
- Account Information: Retained for a minimum of five years after account closure for financial regulatory requirements.
- Transaction Records: Retained for the long term in accordance with legal obligations.
- Technical Logs: Generally kept for up to 90 days, then deleted.
- Marketing Preferences: Updated immediately upon withdrawal of your consent.
Once the retention period has passed, information is securely deleted or modified in a way that means it can no longer identify any individual.
Your Rights Regarding Your Information
As a user of x99 bd, you have the following rights over your own information:
8.1 — Right to Access Information
You may request to know what information we hold about you. You may request a copy by following the specified process.
8.2 — Right to Correct Information
If any information we hold about you is incomplete or incorrect, you may request that it be corrected. Most information can be changed directly from account settings.
8.3 — Right to Delete Information
In certain circumstances you may request that your information be deleted. However, information subject to legal obligations may not be possible to delete.
8.4 — Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you may withdraw your consent at any time. To do so, contact us through account settings or the support team.
8.5 — Right to Raise a Complaint
If you have any concern about how your information is handled, please contact our support team. We are equally attentive to responsible gaming practices and personal data protection — to learn more, you can read our Responsible Gaming Guidelines.
Protection of Minors' Information
x99 bd is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors.
An age verification process is followed at registration. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If you suspect that a minor in your household is using this platform, please notify our support team immediately.
International Data Transfers
x99 bd may use servers or service providers outside Bangladesh. In such cases, your information may be processed or stored in another country. However, regardless of where the information is processed, the protection standards described in this policy are maintained.
Data protection is ensured in contracts with third-party service providers, so that your information is handled properly.
Policy Changes and Updates
x99 bd may change this privacy policy when necessary. If changes are made, the "Last Updated" date at the top of this page will change.
If significant changes are made, you will be notified via your registered email or a platform notification. Continued use of the service after any changes will be considered acceptance of the new policy.
If you have any questions about changes, please check our Frequently Asked Questions (FAQ) section or contact the support team directly.
Information-related Requests & Complaints
For any questions, requests, or complaints regarding this privacy policy, please contact our support team.
Live Chat Support
Support is available 24/7 in Bengali and English. Start a live chat from any page on the platform.